Friday, March 11, 2011

This Crazy Train's Presto Chronicles, Chapter 3: All I want to do is put money on my card

I swear on a stack of Bibles I honestly could not figure out from the landing page where I click to reload the e-wallet for my Presto Card.

Right here. Or you can log in using the form on the home page found on the right hand side under "Registered". This wasn't obvious to me at first glance.

What was frustrating for me on the home page and what threw me off were the three "visual cues". They don't address what I'm looking for. What CURRENT cardholders are looking for. As for drawing more attention to the sign in process on the landing page, how about "Active Cardholders" over the form fields?

Better yet, how about a fourth icon on the same line as the other three that reads "Load My Presto Card"? This shouldn't be buried after logging in.

When you put three big visual cues on an interface, instinctively your users will begin with those "actions". I think the landing page should address every user's needs, not just people new to the Presto Card.

4 comments:

  1. AlMarch 11, 2011 at 2:08 PM

    I suggest you do register "your" card, if you dont they wont give you the tax statements to submit to revenue canada,

    ReplyDelete
  2. C.J. SmithMarch 11, 2011 at 2:11 PM

    Hi Al,
    My card is registered. I understand what it meant to have the heading "Regsitered" over the login in box but how about sticking the words: "Cardholders Sign-In" after it?

    ReplyDelete
  3. DonnaMarch 11, 2011 at 2:46 PM

    I couldnt be bothered trying to figure it out so I just went to the ticket agent and had them load my card !

    ReplyDelete
  4. AnonymousMarch 11, 2011 at 4:20 PM

    I hate the Presto site and actually find it a deterrent to loading my card online. But I think if they were to make those subtle changes you mentioned I would feel less lost on that home page. It's too busy.

    ReplyDelete

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