The hell, GO Transit?!
The hell?!!
Thanks for your service update text messages received this morning at 3am advising me of the mess I encountered at Union Station nine hours earlier.
How is this "Keeping Me In the Know"?
When I showed up at Union at 5:10 pm, there was no indication on any of the leader boards there were delays, track changes and that 2,000 people were waiting on two platforms... People were walking on the tracks, crossing across tracks and standing on the tracks because of the congestion.
The 4:25, 4:53, 5:10 and 5:20 trains were all delayed. When the 5:20 did roll in, not a single announcement was made on the train about why we were not moving. The only time passengers were told anything was when we crawled out of Danforth and were told we were moving at the pace of a kid on a big wheel because of train congestion in front of us.
At least GO had the wherewithal to hold the buses for those connecting at stations.
But come on!
Where was GO personnel with placards and bullhorns advising people of the chaos and asking people to return to the Concourse level?
Why the lack of crowd management?
Why the lack of communication on trains?
Yes, I'm sending an email ... (not that anyone reads my emails. I'm sure there's a lot of eye-rolling when my emails come in).
7 comments:
I was on the 5:20 train as well! And I was pi$$ed because they held us hostage. At union, with the fracking doors closed, for 10 mins. Before the opened them again to wait another 5 mins.
I am also upset that there were annoucements for all other corridors over the loudspeakers about delays, etc. but NOTHING about the LSE or LSW.
And to make things worse, I did receive a notice that the 4:25 was delayed, but nothing else came in until after the 5:20 train to hell left the station at almost 6pm.
I do plan on writing in and complaining at how this was handled. I just need to calm down first.
I find whenever there is a delay the email notices come well after the delay. It would be a million times better to be in a mall, or a bar or a restaurant or even staying later at work than getting stuck at Union or stuck on a train going nowhere.
They updated it on the website - "all these trains are delayed because of a ((MAJOR)) track switching malfunction" - so why couldn't they do it at the actual station? Huh, that's pretty crappy. >.>;
I get there for the 4;45 Kitchener Train. It says WAIT. So I wait. Then I see a new time of 4:48. So I wait. Well the Barrie one is moved and gets annoucements yada yada, the Lakeshore gets same leave time as Kitchener, 4:48. Until they changed that to 4:50. Well I watch as the clock goes to 4:50 and lakeshore disapears from the board BUT the Kitchener one stays on....at 4:48. wait til; 4:55 the Kitchener one disapears. i am like WTF...when they finally did put it back up its for 5pm on the normal platform 3. When I get to it, the platform is PACKED with stupid Richmond Hill people AND the bloody train was ALREADY full because the train had sat there all this time in the first place! WTF GO. Next time I am just going to Platform 3 and to hell with these boards.
^ There shouldn't have to BE a next time. >:(
There is always a next time...its public funded transit ;)
The lack of information on the boards in Union stations never fails to annoy me. Almost everyone checks the boards (if only to confirm their train is going form the usual platform), and it's the simplest and best way to get messages across.
On a related note, I got an email on Sunday saying route 94 was on diversion in Oshawa (because of a parade) from 11:30 to 1:30. The time of the email for this pre-panned event? 11:10. Not good enough.
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