Not sure how a train leaving on time is part of the initial complaint ... or the amount of fare paid.
The complaint is that a train left before it was scheduled to depart and now the person is late. Full stop. Everything else is just whining.
I should teach people how to complain more effectively.
For example:
Dear GO Transit Customer Service Representative
I am certain you deal with hundreds of customer comment cards filled with whiny anecdotes from passengers upset with your service for a myriad of reasons, but my complaint will hit you right in the feels.
On September 7th, 2012, I arrived at the Dixie GO Station to catch the 7:15 am train for Union Station.
According to my watch, which is set to NASA-precision time standards, I had approximately 13 seconds to hop on the train. Instead, the doors were closed right in my face and the train left the station.
Heartbroken, I stood on the platform staring at the departing train in disbelief, because today was the day I was to attend a once-in-a-lifetime job interview guaranteed to change the entire course of my career.
I was born into a poor, Polish family who immigrated to Canada with nothing more than a Bible and a canning pot that has been used to make preserves in my family for hundreds of years. Working hard, my parents were able to buy a modest bungalow in Mississauga and put all 18 of us kids through school and shoes - that's 36 shoes in case you're counting.
My father, who is a simple man - always content to eat sauerkraut from a can, while yelling at live, televised soccer matches certain the players can hear him - desperately wanted to be a heart surgeon, but coming from a poor family of farmers back in the mother land, this was merely a dream, never to be reality.
Well today I was supposed to make my father proud. He's very frail these days and lives vicariously through me, his only son. Yes, I have 17 sisters. And yes, only one bathroom growing up. You see, I was to be in Toronto for a job interview at a hospital downtown for a surgeon position. The interview was to start at 8:15 am. I have tried calling the hospital but no one from the hiring panel has arrived yet. You can see how this will leave a very bad impression and most likely, I will be disqualified as a candidate.
What really hurts is that I have to return home and break my father's heart. I'm not sure how GO Transit can make it up to me, but I am donating my NASA-precision time standards watch to the company. I am doing this so that your conductors can properly sync their on-board clocks so that what happened to me doesn't happy to anyone else.
That's all I want. Hopefully you will help fulfill this request
With a heavy heart,
S.J. Whinesky