You can request a credit by filling out this form on GO's website. I would suggest you click the "Does my trip qualify?" button first before submitting a request.
What's interesting is that passengers who were on the train that experienced engine failure (4:25) have been told a decision about credit eligibility is pending.
I'm waiting for the official decision on the 4:53 train. I checked the time as we pulled into Oshawa and it was bang on 15 minutes late.
ReplyDeleteFirst thing I did when I got to work this morning was to check that the 5:10 qualified. It did, so I submitted. I would have fought that one because even a 5 mins delay means I miss my bus home. And it can be an awful 30 mins until the next one shows up (even though it is supposed to be every 20 mins).
ReplyDeleteAnd seriously? A broken down train isn't enough to guarantee a rebate? These people were only getting their new ride 40 mins later.
I was in line this morning in front of a gentleman who was on the 4:25 train. He seemed very unhappy as GO wasn't issuing a refund for him. He kept repeating, "You know the engine DIED, right?"
ReplyDeleteThe 4:25 should qualify. It wasn't cancelled prior to departure. It was cancelled during the run.
ReplyDeleteI appealed a denial from a couple of weeks ago and it was accepted the second time. I basically stated that the Presto machines run 1-2 minutes behind real time because there's no way I could get from my car to the machine in under a minute.
They've given themselves so many "outs" for having to give the credits.
Hopefully, things will work out and people will get their credit.
I was on that 4:25 train. the eventually dumped us at Pickering and by the time we got to Ajax we were almost 20 minutes late. so it should qualify. Im pretty sure I even got an email saying it was 17 minutes late, which would qualify for a refund. I havent received confirmation of my refund yet though.
ReplyDeleteDF
and if I recall correctly, I believe we got into Ajax at 5:30, which is 33 minutes late.
ReplyDeleteDF
Well they still haven't figured out if the 4:53 is eligible for the credit...2 days later. I've filed a claim anyways and will dispute it if it's rejected.
ReplyDeleteThey should start announcing the time when we get to each stop. My claim was rejected, I was on the 4:53 train and by my phone it was 15 minutes late getting into Whitby. I guess GO will argue it was 14'59" late and not eligible.
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