Monday, December 2, 2013

Sorry, did you say something about a medical emergency?

from: TM
to: cj@thiscrazytrain.com
date: Mon, Dec 2, 2013 at 7:05 AM
subject: FW: GO Train Service Guarantee update

 I just wish they'd tell me the reason why it's not eligible 

 ---------------------------------------------------------------------------------

 From: claims@gotransit.com
To: TM
Date: Sat, 30 Nov 2013 08:06:12 -0500
Subject: GO Train Service Guarantee update

Your claim #FG13112802411392 has not been approved.

This trip is not eligible for reimbursement; the GO Train Service Guarantee policy does not apply to delays This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency. This trip is not eligible because it was delayed due to an onboard emergency.. Delays of less than 15 minutes in length, or those due to extreme weather, emergency investigations, corridor obstructions and on-board emergencies are outside of our control; therefore, these trips are not eligible for reimbursement.

please visit www.gotransit.com/guarantee to review our policy.

© GO Transit 2012

2 comments:

  1. MATTDecember 3, 2013 at 4:12 PM

    Sooo...why is the trip not eligible?

    ReplyDelete
  2. AnonymousDecember 4, 2013 at 8:25 AM

    The needle in the record got stuck or they wanted you to be really sure of the reason.

    What was that reason again?

    ReplyDelete

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