@PRESTOcard Can you tell me what the extra charges are for? 1 tap = 2 Charges ? #PrestoFail #GOTrain #Frustrating pic.twitter.com/uYVCHRv7fa
— Steve Ulrich (@steveulrich_TO) March 20, 2017
@PRESTOcard Oh, another 1 tap= 2 charges how often does this happen??? #PrestoFail #GOTrain #moneywasted pic.twitter.com/RQlU2lNuEd
— Steve Ulrich (@steveulrich_TO) March 20, 2017
6 comments:
How is it double-dipping if the balance first goes up and then down on a tap? It would appear there were queued credits that were applied first on each tap, i.e. 58.10+6.84-9.02=55.92 and 76.44+9.02-5.30=80.16.
Two fares being deducted at same time, yet, different amounts, so not double-dipping but being charged more fare than required
I'm missing where the excess fare is being charged. Reading the transaction log bottom to top, the credit of $9.02 on 3/13 appears to be a reversal of the same amount on 3/10. The credit of $6.84 on 3/16 appears to be a refund of 1.54+5.30 on 3/14.
The tap on debits of $5.30 (3/13/2017 7:41:00 AM) and $9.02 (3/13/2017 7:23:00 AM) do not seem anomalous.
Ah, I see it now. Hopefully Steve does too.
I'll take the post down in a bit...
I would leave the post up as an example of how confusing PRESTO's transaction log is. Years ago we were promised improved transaction reports, but per Metrolinx standards, nothing has come to fruition — in fact, it's worse.
I find these transit reports such a pain to read, I admit I thought the same thing when I went over mine until I really looked at it and realized there was a credit. I wish they could make it easier!
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