Monday, March 20, 2017

Anyone else experiencing fare overages on their Presto cards on GO?

6 comments:

  1. GO VoyageurMarch 20, 2017 at 12:32 PM

    How is it double-dipping if the balance first goes up and then down on a tap? It would appear there were queued credits that were applied first on each tap, i.e. 58.10+6.84-9.02=55.92 and 76.44+9.02-5.30=80.16.

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  2. C.J. SmithMarch 20, 2017 at 12:39 PM

    Two fares being deducted at same time, yet, different amounts, so not double-dipping but being charged more fare than required

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  3. GO VoyageurMarch 20, 2017 at 1:07 PM

    I'm missing where the excess fare is being charged. Reading the transaction log bottom to top, the credit of $9.02 on 3/13 appears to be a reversal of the same amount on 3/10. The credit of $6.84 on 3/16 appears to be a refund of 1.54+5.30 on 3/14.

    The tap on debits of $5.30 (3/13/2017 7:41:00 AM) and $9.02 (3/13/2017 7:23:00 AM) do not seem anomalous.

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  4. C.J. SmithMarch 20, 2017 at 1:11 PM

    Ah, I see it now. Hopefully Steve does too.
    I'll take the post down in a bit...

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  5. GO VoyageurMarch 20, 2017 at 1:18 PM

    I would leave the post up as an example of how confusing PRESTO's transaction log is. Years ago we were promised improved transaction reports, but per Metrolinx standards, nothing has come to fruition — in fact, it's worse.

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  6. JulesMarch 20, 2017 at 4:24 PM

    I find these transit reports such a pain to read, I admit I thought the same thing when I went over mine until I really looked at it and realized there was a credit. I wish they could make it easier!

    ReplyDelete

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