Official statement from @Metrolinx re: #GOtransit Lakeshore East #GOtrain service and signal issues between Oshawa and Whitby GO stations pic.twitter.com/RwTkybOh7m— Cindy (Cj) Smith - GO Commuter Extraordinaire (@ThisCrazyTrain) January 17, 2018
Thursday, January 18, 2018
The sorry saga of broken signals which are now fixed according to GO Transit (but for how long?)
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Almost as annoying is that I submitted three service guarantee claims (one for the evening of the 16th, one for the morning of the 17th, and the last for the evening of the 17th) and one was denied. The problem is that their system doesn't give you any way of determining which claim was denied unless you keep track of which claim number goes with which ride. Nor does it tell you why the claim was denied. Arg!
That is so annoying! I always call and ask and they say they can't look it up without the Claim Number. I typically have three on the go at a time thanks to all the delays. Its a simple fix - if they put the date the claim is for with the claim number.
"We appreciate our customers' frustrations..."
...and we'll continue to do all we can to ensure our customers have even more in the future ...
@ Anon
This won't help now, but it could in the future.
I always print to PDF the claim filed, so I have the number. I save it as Claim_ date _ am or pm.
That way I can go back. Though I rarely have to do more than one claim a day.
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