Someone better check on the gerbil

My favourite part is the "insert empathy statement".

Here's one for you. Sorry the gerbil died.

from:		Pacman
to:		cj@thiscrazytrain.com
date:		Tue, Nov 25, 2014 at 11:09 AM
subject:		Fwd: GO Transit, A Division of Metrolinx CR0006001409

I thought you would like this. This is a reply I received about a question asking why my trip was not eligible for refund since we sat at union with door issues. We were late already and by the time they got them open it was 18 minutes over the arrival time.

In trust you will remove any names/e-mail addresses.

Thanks,

Pacman

---------- Forwarded message ----------
From: "GO Transit Customer Relations"
Date: Nov 25, 2014 10:55 AM
Subject: GO Transit, A Division of Metrolinx CR0006001409
To: "Pacman"
Cc:

Dear Mr.,

Thank you for your {email/letter/fax regarding} regarding {insert details of commendation}.

{Insert empathy statement if applicable}

{Insert details regarding concern/inquiry and resolution}

Thank you for providing me with the opportunity to address this {concern/inquiry}.

Sincerely,

Name | Customer Service Representative
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600, Toronto, Ontario M5J 2W3
customerrelations@gotransit.com
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